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How would you rate your experience with Lowe's? Email Lowe's Lowe's Facts Founder: Lucius Smith Lowe Date Founded: Richard Maltsbarger Lowe's History. Lucious died in and the business was inherited by his daughter Ruth. Ruth sold the business to her brother Jim the same year. A second location was opened in Sparta, NC in Carl and Jim never saw eye-to-eye on many things and made a split in Under Carl, the business expanded rapidly, opening 3 additional stores in Asheville, Charlotte and Durham in Carl died in The company is still publicly traded on the NYSE under the ticker symbol: By , there were 21 locations.
Their corporate office is located in Mooresville, North Carolina. What is the phone number for Lowe's? The phone number for Lowe's is Who is the CEO of Lowe's? Lowe's was founded by Lucius Smith Lowe in Robert wrote it up and scott came out and did the final measurement. Robert told me that after scott did the measurement that it was a go.
Lowes and any other store can no treat their customer the way they do and expect to keep their loyalty. The only thing the sales man wanted to know is how much money I had to spend. We ended up ordering a door at that appointment on a Friday — which he said had to be custom ordered and he would have someone call me the following Monday to come by and take the measurements and that it would be about a 25 day turnaround before installation.
He SAID that the paint that comes from the warehouse would be just fine. The following week — on Thursday, I called back to my salesman because the installation people had never called me — Hello? This entire time — I was uncomfortable with the professionalism, sneakiness and unknown items of the sales person.
They ensured me that while they would have ordered the door a little differently — that I was receiving my discounts and that I was going to be receiving a very good door for a great price. Ugh…but I waited with no gripes. Today, the installers called at 9 am for a 8 — 10 am arrival to say they would be there in 15 minutes. An hour and a half later — I called them back to find out what was going on.
Then, the installers called to say there were chips in the door and frame. They think the millwork guys did an okay repair job — he has glued, screwed and nailed some places on the bottom of the door. BUT, they would bring the door by the house for me to see the chips and accept the door or not. I called the sales person back.
He had received his commission — so no hurry. The installers began measuring my back door thank goodness before they took out the other door. The sales man showed up and said well make it fit. We would have to take out the frame around the door and it would protrude inside her house about an inch —not flush with the wall. Sales man was like ….
The installer said no. To top it all off — I had taken off the blind that covered the glass sliding door in preparation for my installation today. That was gone — goodbye. The sales man tries to ensure me that he will take care of everything — even put up some temporary blinds while I wait another six weeks for another door.
Put some more holes in the wall around my door opening while the sunshine bleaches out my hard wood floors. Where are the people that want to make this right? My husband and I purchased carpeting for our home. I felt like the store level employees and management made me feel like i was family. After being transferred twice; someone was able to assist me to set up an online account.
However, we were never able to make purchases online because it never did allow me into my account. Thus, I decided to phone in my order the same date.
Needless to say it was not delivered that date. However, on Monday at 9: After waiting the entire day for delivery of the above products they were never delivered. I was informed that it was never in stock and they would credit my credit card. Of course I was in shock, knowing the effort that I made to find the product I needed, set up an online account, order via phone, check on delivery, and take a day off of work.
At no time was I ever notified that these items were out of stock; until, I made numerous phone calls and subsequently found out on my last phone call today that is was never in stock. I am on the fence if I will again. Had to make arrangements for the installation because I do work. Installer did not show. Said vanities were damaged.
Went to the store, they said it was just one drawer. A week later the installer arrived later than scheduled. Did a quick install of one vanity and in the process damaged the grout in the bathroom and did a hack job to the back and bottom of the vanity.
He said the other vanity was unfinished so he could not install it. Another vanity, which by the way I do not want, has been ordered with no word on how long it will take to arrive.
To make a long story short…. Did not pick them up right away but checked every month with the guys in the back of store to make sure they were still there and that it was ok to leave them there until I was ready for them. Now the doors are gone. Corporate washed their hands of it and I should go to my local police to report this. Corporate needs to research how this check got released to an alias name and where are my doors???? This took place at the Riverhead store in New York.
Can someone help me???? I was in store a moment ago and was looking for gutter parts. While searching thru the jumble of empty and partially empty boxes, three of your associates walked up and began to discuss how they felt underpaid and overworked.
This discussion continued for approximately 10 minutes before I interrupted them asking for assistance as two of them attempted to assist me, it was obvious they were unfamiliar with the products I was trying to purchase. After another 20 minutes of fruitless searching I asked when more of the items I was needing would be available. After a search on the computer I now know one of the parts has not been received since November of last year and shows a zero quantity on hand or on order.
My experience was poor to say the least and encourages me to consider moving all my shopping for materials to HomeDepot. This is not the first time my experience has Ben poor, but since it seems to have become a pattern I feel obligated to say something. I know I can not treat my customers like this or I no longer would be in business. Thank you for the opportunity to express myself. One final thought, you make it difficult to contact anyone above the store level and this too may hurt you in the long run.
Been waiting 5 months to get an old fence removed and a new one installed. Devon was supposed to call me in a week to get it done. He did not call. The installer only has a machine to answer. So, they were happy to open a card for me. I started at store level calling the store number…no one would pick-up the phone store Saint Petersburg, Florida. This went on for awhile no call from the store to let me know what was happening. Then was letting them know I get off work at 7pm. So, their fence company Florida state Fence was making appointments without working with my days off.
This then went on for a couple of weeks,. I then spoke to a mgr Lenny who said oh …you hit 7 and youll get to the department and that, after weeks find that no one is there past 4pm. All ,excited for finally the delivery. Only, to find I missing the Gate and right side panel to the fence and caps to the top of the posts….
I get a call from Nancy at the store and it would be the first week in January???? What happened next well, I had wrong material.
Iam getting frustrated with the store level of lack of customer service and call lowes careline. Basically, takes your information this happened serveral times. I then have had it because, iam not being taken care of./p>
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